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How to Get an Upwork Identity Verification Badge

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Last April 23, I received an email from Upwork that freelancers now have the opportunity to earn an Upwork Identity Verification Badge. It was not required back then so, I just moved on. But then last September 24, I received another email from them saying that this is now required.

Why did Upwork require the Identity Verification Badge?

According to their email, Upwork video verification is now required for the Identity Verification Badge to help keep Upwork safe and fraud-free. They received feedback from clients that this information is important when hiring virtual assistants. For the freelancers, those who have an Identity Verified badge receive more job invitations.

If a freelancer does not earn the badge by September 30, the freelancer will not be able to withdraw earnings or submit proposals. The existing contracts will not be affected, however.

How to get an Identity Verified Badge?

To get the badge, you have to pass the two-stage verification process. Go to your Upwork profile ‘Settings’ and click Identity Verification. You may also click the link in the Action Required message shown on your account, or the email entitled Action Required: Please Verify Your Identity.

1. Provide a valid government-issued ID

This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don’t need your address. Acceptable documents include passport, national ID card, driver’s license, NBI Clearance, tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. Visit this link for more information: https://support.upwork.com/hc/en-us/articles/360000563227

2. Complete a video verification call

For the Upwork video verification, make sure that you have a working webcam and microphone. The call should take less than ten minutes.

I researched what the Upwork agents usually ask and came up with the following – Full name, Government ID used, Upwork email address, information about your contracts if you are working full time or part-time, name of your current clients, your hourly rate, and what you do for them, etc. The questions are not always the same per Upwork Agent and freelancers.

So, before the call, I prepared everything. I made sure that my webcam and headphone are working, my ID is with me in case they asked for it, and visited my profile to review the contracts that I have. Then, I clicked the link on the Action Required notification to get started.

Upwork Identity Verification Call
Action Required, to avoid additional account restrictions, you must complete your identity verification call with Upwork. You can initiate this call by chatting with an agent ‘here.

The link redirects to the Upwork Community page and an agent initiated a chat with me. She provided me with a link to join a video meeting. After our greetings, she asked me for my email address. She didn’t ask anything after that and told me that she will update my profile with the badge.

Upwork Identity Verified Badge

And that’s it! In less than two minutes, my Upwork profile has been updated with the Identity Verified badge.

How about you? Do you have the badge already? Let me know your experience in the comment section.

Also, here’s how I started my freelancing journey: http://brewedmusings.com/how-i-started-my-freelancing-journey/


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