PSA Online Delivery now comes with an Authorized Person to Receive option

PSAHelpline.ph offers a streamlined approach to obtaining civil registry documents. By offering a convenient online ordering process and secure home or office delivery, it eliminates the need for in-person visits to Philippine Statistics Authority (PSA) offices. Customers can easily place their orders online, choose their preferred payment method, and await the delivery of their certificates.

To ensure the integrity of the delivery process, PSAHelpline.ph requires the physical presence of the certificate owner upon delivery, along with a valid government-issued ID. This strict verification process safeguards the confidentiality and authenticity of the documents.

However, there will be times when the person who requested the certificate is not available during the scheduled delivery. Recognizing this, PSAHelpline.ph now offers a flexible solution: the Authorized Person to Receive feature. This allows the requesting party to designate a trusted adult household member to receive the certificate on their behalf. The authorized representative must present a valid government-issued ID to the courier to verify their identity and claim the documents. By implementing this feature, PSAHelpline.ph continues to prioritize customer convenience and security.

How does the Authorized Representative Delivery Option Work?

PSAHelpline.ph understands that not everyone’s schedule allows for waiting for a courier. To address this, they offer the option to designate an authorized person to receive PSA certificates on behalf of the person who requested it. This is a convenient solution for busy individuals or those who might not be available during the delivery window.

After selecting the Authorized Person to Receive option, the applicant will receive two emails. The first one is an order summary with payment instructions, the second one is a guide on how to appoint an authorized representative.

1. Simply click the “Authorized Person to Receive” form button in the email. This will direct the applicant to the authorized representative page.
   
   
2. In the page where you assign an Authorized Person to Receive, click ‘Next” if the applicant agrees to assign an authorized representative who is at least 18 years old and resides in the same household.
   
   
3. Choose a valid ID from the list.
   
   
4. Applicant scans the QR code or uploads a clear image of the ID selected. The system will verify the details on the uploaded ID. To ensure successful validation, make sure the personal information on the ID matches the information provided in the order form.
   
   
5. If the uploaded ID is a National ID, the applicant will undergo a face verification process to confirm their identity as a real person.
   
   
6. Fill out the form with the personal and contact details of the assigned authorized person to receive.
   
   
7. Read and verify the information. If everything is correct, click the ‘Sign Letter of Authorization’ button.
   
   
8. Details will be shown once the ‘Authorized Person to Receive’ is assigned.
   
   
9. Proceed to the payment section.
   

To ensure a smooth delivery, remind your representative to have their valid ID ready for the courier. This will help verify their identity and ensure the safe release of your document.

Stay tuned for even bigger and better things in the New Year. PSAHelpline.ph is committed to continuous improvement, bringing you enhanced features and even better service delivery.