How to check your Converge Billing Statement (SOA)
I can’t remember when’s the last time we received our Converge Billing Statement (SOA) — cable and internet plan. I called their customer service more than a year ago to ask why am I not receiving it anymore. The agent I talked to told me that all SOA will now be sent to the registered email address, but I haven’t received any.
We just ended up paying our monthly bill without the SOA because it’s a fixed amount anyway. There even came a time that they cut our connection without any notice. When I called to ask why, they said we missed a month of payment because of the adjusted billing period. What? When did they adjust it? Oh! They posted an update on their Facebook page. Surprise!🤦
Converge Billing Statement
I searched if there’s any other way to obtain our bill and found out about “Converge – Get SOA Beta“. It’s a self–service portal where you can download your billing statement. Finally! So, here’s how it works.
Step 1
Visit get-soa.convergeict.com/, works best with latest version of Chrome, Firefox, Internet Explorer, and Safari. Enter your Converge account number and agree to their Privacy Policy.
Step 2
Confirm that they have your correct email address and mobile number. Please make sure that you still have the mobile number that you used to register.
Step 3
You will receive an alphanumeric one-time password. Submit it to validate that you are the owner of the account.
Step 4
The site will then provide you the list of your Converge monthly billing (statement of account) with a link to download each. It will show you the usual details: Account number, SOA number, Statement Date, covered Billing Period, Minimum Due, Total Amount, any adjustments, Due Date, etc.
I’m not sure if it’s just me or if others don’t receive their bill as well, but I’m sharing this anyway. No more missed payments and surprise cutting of connection, yey!
We have been using Converge since 2017, experienced it first in Batangas, and subscribed to their plan when we moved in Bulacan. So far, aside from the SOA and connection problems recently, we are happy subscribers.
What internet provider are you using? If you are using Converge, how do you receive your monthly bill? Please share in the comment section.
DISCLAIMER: I AM NOT AN EMPLOYEE OF CONVERGE, just shared my own experience. I had to put a disclaimer in this post as I receive a lot of comments and concerns about Converge. 😀
Let’s stay connected:
Facebook Instagram
Twitter Contact Me
64 Comments
homebound mom
Hi everyone! Ngayon ko lang ulit na-visit yung post na ‘to. Sorry, hindi ko masasagot lahat ng questions niyo as I am not a Converge employee. Also, we are now using a different provider.
For questions and concerns, please email Converge directly — servicedesk@convergeict.com.
Thank you!
Florence Fernandez
Pls pa send naman ng soa ko every month
Celestite
This is obviously not the official converge website but why are you asking them to send your SOA?😂
Donita Rose
Bakit po nung inoopen ko na yung downloaded file may password na nakalagay? Thanks
homebound mom
Hello. Sorry po, hindi po ako Converge employee. You can send them an email po at servicedesk@convergeict.com. Thanks!
ESPALMADO, FRANCIA V.
How can I continue using this site where in i can get my soa if i have lost my registered sim number?.Since i have lost the cp number, theres no code being received. Theres no emails received either. Thank you.
Efren Jimenez
Send SOA with the account number 029202004036
Efren Jimenez
Can you send a copy of SOA please for the month of August thank ypu so much.
Pingback:
ALMA NANGIT
I already complete the step 4 and said that my SOA is not available but 2 months na ako gumagamit ng internet
Luzette A Quiñones
Hi! How can I get our SOA on the converge ICT connection in our office? We don’t have OTP on it. Is there any ways to change the registered contact number? Thank you
Jeff A
I tried accessing the beta site as advised as well as the Converge App. I cannot see any of my SOA except for July 2020. Been subscribed with them since January of 2020. I sent an email to their Customer Service address as well as called their service desk.
Nothing happened. Anyone with the same issue as mine regarding their monthly SOA?
Sittie Nurhanie Mangondato Sarangani
Nakabayad na po ako ng net kahapon1500. Bakit po nawala net namin
mane
nakikita daw po ba yung browser history mo sa ibibigay na bill? Thanks po
homebound mom
Hello Mane. Hindi po. Ito yung usual na nakalagay sa downloadable na bill: Account number, SOA number, Statement Date, covered Billing Period, Minimum Due, Total Amount, any adjustments, Due Date, etc.
Jenniffer Egbe
Exceptional post but I was wondering if you could write a litte more on this subject? I’d be very grateful if you could elaborate a little bit more. Kudos!
homebound mom
Thank you. Will remember this for my next posts.
Clarissa
Hello bakit po nakalagay No available SOA fro download…??
homebound mom
Hindi ko din po sure. Minsan kasi hindi din naglo-load yung website nila. Pwede email them po sa customer service nila, or tawag po kayo sa Converge – NCR: (02) 8667 0850 or Regional: (045) 598 3000.
CONVERGE CLIENT
Ask ko lang na disconnect yung converge namin..yesterday pero today nag bayad na ako.saan ba pwede mag call para ma re connect..ginagamit kasi ng anak ko sa online class e. thank you
homebound mom
Hello po. According po dun sa isang thread na nabasa ko, once na-accept na ng system nila ang payment ninyo, automatically irereconnect within 24 hrs daw po (converge employee po ang nag-comment niyan.
Gemma Espiritu
Please send me a copy of our Statement of account. Account # 1151502033392. Thank you
homebound mom
Hello Ms Gemma. Hindi po ako taga-Converge, but you can download your SOA here >> https://get-soa.convergeict.com/
Menche De Torres
Bakit, Wala po along natatanggap na kahit anong bill galing sa into?
homebound mom
Hello po, hindi po ako taga Converge ha. 🙂 Hindi na po ata talaga sila nagpapadala ng printed bill. Not sure din po pero pwede niyo ma-check ang bill ninyo dito — get-soa.convergeict.com/.
CONVERGE CLIENT
Ask ko lang na disconnect yung converge namin..yesterday pero today nag bayad na ako.saan ba pwede mag call para ma re connect..ginagamit kasi ng anak ko sa online class e. thank you
homebound mom
you can email them po sa support nila, or tawag po kayo sa Converge – NCR: (02) 8667 0850 or Regional: (045) 598 3000.
Connie Culilap
Pano q po mallaman un acc. No
SHIRLEY S.PAGLICAWAN
Good afternoon po sir/ma’am , ask ko lang po bakit po my nag-aappear na 2,600 sa payment ko eh monthly po nagbabayad me ontime . Like now , October 16, 2020 kababayad ko lang po. Wala man lang nga po kayong reply kung nareceive nyo o hindi ung payment ,sana magreply man lang po kayo. Buti p ang Home Credit kababayad lang , with in 2minutes reply agad sila kayo wala. Hindi ko nanga po pinaaabot ng due date para walang problema .Sana po mabigyan po ninyo ng pansin pagnagbayad sa inyo. Thank you po.
homebound mom
Hello Ms Shirley. Sorry po, hindi ko po masasagot ang question ninyo about billing. Hindi po ako nagwo-work sa Converge. Pwede niyo po icheck dito – get-soa.convergeict.com/ yung bill niyo po. Or, you can email them po sa support@convergeict.com, or tawag po kayo sa Converge – NCR: (02) 8667 0850 or Regional: (045) 598 3000.
Vergelia Salvador Lucambo
gud morning po ask lng po bkit wala pa po txt from converge ir email man lng about sa bill ko…na install po ang wifi noong sept.16,2020 until now im waiting po sa bill na isesend nyo para mkabayad na po ako…
Geoffrey adia
Bkt po di gumagana get soa. Lagi no available list of soa nkalagay?
Blackmamb
I am a new converge user and my problem was that I want to know my SOA, managed to do the beta get SOA done all the information but it’s uncessful. I just also want to know my billing dates when will it be due still no avail of all the email and the phone number. Just being worried that my friends are telling me they are fast in disconnecting and so slow on reconnecting it. But right now I am still a happy user
homebound mom
Hello BlackMamb. Yes, they disconnect the service when you miss a payment. It’s sad that they’re not responding to emails, I’ve read a lot of posts complaining about that too. 🙁
Have you tried their app?
Mamerto L. Lubo
How can I get my first bill in converge? Would they send me email of my bill?
homebound mom
Hello! Some said they receive their bill sa email nila. But, I haven’t received any yet. You may download your SOA here — https://get-soa.convergeict.com/.
Wendy
This is my first time to hear about Converge (i don’t live in the Phils) but it’s good to know that there are alternatives. My parents are using PLDT and their connection at home has always been good. I hope it stays the same with Converge and you won’t get any billing concerns now that you have discovered how you can check your bills online.
Christianforemost.com
Alam nyo po ba, ako na nagbabayad ng internet namin so i can relate. We’re on pldt tho. Mas mabilis ba and better and customer service ng converge?
Janella Herrera
We are planning to transfer to Converge lately but my mom could not decide yet. Haha! Did you have a good experience with it?
may palacpac
We’re using converge, too. I don’t have problem with the billing, but customer service is difficult because you can’t reach them when you need them. like lately, our connection has been acting up. It’s pretty unusual, but i can’t afford a fluctuating internet when i’m holding classes
dorry lyn
your step by step guide is a big help. thank you, will bookmark this for future needs
Ma. Theresa Martinez
They say our subdivision will cater converge soon so this is helpful if ever we’ll have Converge as our provider.
homebound mom
Yey! Sana nga ma-cover na din nila lalo na yung areas na mabagal ang service ng ibang provider.
Connie Culilap
Paano mlalaman un acc no so that I can check my billing statement
Hazel
Actually, same here pero Skycable – i don’t receive any paper SOA and any email version of my SOA pero since fixed yung amount I just pay online. 😅 I’m thinking of changing cos lagi ang hina ng net and nawawalang ng signal cable namin. Converge is my top choice. Good to know you’re happy with them (except for the SOA issue and connection problem recently).
homebound mom
Nyaay! Bakit kaya no? Pero when you missed a payment, cut na agad ang connection. haay
Cizelle Ann
Okay lang po ba mag bayad if wala pang SOA, kasi with in 2 days due date na po e, baka maputulan kami. pero ma apply naman po siguro yung payment of mag babayad kami before due date?
homebound mom
Hello. Sorry, late reply.
Yes, I do that. Hindi na ko nagche-check, nagbabayad na lang ako monthly before ng due date para sure. Basta tama ang Converge account number mo. Tapos, chinecheck ko na lang after ilang days kung pumasok ba ang payment ko.
Dale
This is nice! Kasi may ganito rin kami sa PLDT and it is really helpful for keeping track.
homebound mom
Yes, buti na lang. I prefer that they send the bill pero okay na din yung self-service kesa nanghuhula ako kung may penalty na ba ko. haha
Connie Culilap
Paano q po mallaman ang acc. No so that I can know my bill
Misskhae
Wala pa yatang Converge dito sa amin eh but I’ve seen a lot of my Mnl friends that keep on ranting about Converge this past few days. HAHAHA 😀 So, I just wanna ask…mabilis po ba yung internet connection nila?
homebound mom
Hahaha. Yes, the past few days medyo masakit sa ulo. Maybe because of the growing subscribers and hindi kami naka-fiber. Pero overall, mabilis siya compared to others. For me lang ha, not sure sa ibang areas, we live in Bulacan.
blair villanueva
Thanks for another update! Kamusta naman ang connection? I am looking for additional internet provider for our employees in case PLDT f*cks up. Mabuti na yung may back-up plan.
homebound mom
Compared to other networks that I’ve tried, pinaka-okay ang Converge. It’s just that this year, napapadalas yung pagbagal nila. But overall, okay samin considering na we just have the 5mbps and not fiber pa.
Bite the Gram
Thank you for this super clear and straight to the point blog post! Will definitely share it to family and friends who might need it ^_^
homebound mom
Yey! You’re welcome and thank you too. 🙂
Vee
Oh hey, thanks for the info! I receive texts and emails from Converge though, so I’m not sure why other people don’t get their SOA… I’m a relatively new subscriber (since December last year) and I’m still on the fence about their service. The instability is quite frustrating, haha!
homebound mom
Oh, good for you. 🙂
Yeah, their service this year is quite frustrating. Maybe because of their growing subscribers and we are not using the fiber connection, I hope they will come up with a solution soon.
paolo
How is converge? Is it fast? We use pldt fibr but sometimes it it gets slow, sometimes we cant even watch netflix.
homebound mom
Yes, for me it is for the past years. This year though, we have had several intermittent connections.
Nicole P.
Is it true that Converge customer service is also as crappy as other internet provider’s CS? Anyway, while I don’t have converge specifically, this post is a definite advantage to all who have their internet with converge cause of the whole pandemic thing right now for sure. 😀
Aaliziyah
This is really one informative and easy to understand blog post. Thank you for making a step-by-step guide since it becameeasier to understand.
homebound mom
Thank you. 🙂